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Email Address : info@exclusivesneakerssa.com

order@info@exclusivesneakerssa.com

Contact Number : 079 030 9585

FAQ Help Center

Product On-Hold

If a product is “on hold” it means that the last available item in that product line is in another customer’s cart.
If that customer completes checkout the product will be marked as “sold out”. However, if the customer does not complete checkout, the product will become available again!
Here’s what we suggest: visit the product page and click ‘Add to Waitlist’ so that you get notified if and when new stock comes in.

What payment methods are available?

Payment can be made by:
Credit card: VISA & Mastercard
Debit card: VISA & Mastercard (must be 3D Secure enabled)
Instant EFT through Payfast or OZOW
Manual EFT (subject to availability)
Cash on Delivery (subject to availability)
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history. 
*Note that Cash On Delivery carries a service fee.

Why isn’t my promo code/voucher working?

Promotional codes have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date. Terms & conditions will be issues on the email sent to you or on the offers

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