RETURN POLICY

7.1 Exclusivesneakerssa.com WILL ACCEPT RETURNS

While Exclusivesneakerssa.com makes every effort to accommodate its users, consumers and retailers, our Returns Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.

Returns can only be done within 7 days from date of purchase.

The Act permits returns within the first* 6 Months* in the following circumstances;

Where goods have been incorrectly supplied. an example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Exclusivesneakerssa.com will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods sold are materially defective. materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Exclusivesneakerssa.com reserves the right to inspect the goods once they have been returned before offering the consumer recourse on the matter, which will include:

a) A full refund where the goods are found to be materially defective OR
b) A credit to the value of the goods
c) A replacement of the goods

Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.
All goods purchased from Exclusivesneakerssa.com via the website or online platform within 5 days of purchase, also known as the “cooling off” period in terms of the consumer protection act (the “CPA”) Exclusivesneakerssa.com will only accept returns if the goods are in their original packaging, unused and the consumer is able to provide a valid, dated proof of purchase
7.2 Exclusivesneakerssa.com WILL NOT ACCEPT RETURNS
The consumer protection act (the “CPA”) specifically excludes “buyer’s remorse” and Exclusivesneakerssa.com reserves the right to reject returns that are sought because the consumer has “changed his mind” or not longer wants the item after the purchase has been made
Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
Where the goods have been purchased from other retailers and not Exclusivesneakerssa.com.
Where the goods fall into one of the following categories:

a) Underwear, sleepwear or lingerie
b) Goods that have been personalized or custom made
c) Goods that have been specifically ordered for the Consumer and are not in ordinary stock
d) Goods that may pose a health or safety hazard if returned or reused. Food and drink products may not be returned
e) Earrings, including studs, piercings, hair pieces, attachments and other personal body items due to health and safety considerations.
f) Electronic goods, where such goods have been opened, tested or used due to the nature and sensitivity of electronic components.
g) “All consumable food items which are purchased constitute a non-returnable product due to Health reasons”

Where goods have been incorrectly supplied. an example of this is where a user orders goods and receives goods that are substantially different from what was ordered. Exclusivesneakerssa.com will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer.
Where the goods sold are materially defective. materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. Exclusivesneakerssa.com reserves the right to inspect the goods once they have been returned before offering the consumer recourse on the matter, which will include;Where the goods have been willfully damaged or have been damaged by the gross negligence of the consumer or retailer. Where the goods have been damaged by force majeur, or an act of god such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside of Exclusivesneakerssa.com control.

Exclusivesneakerssa.com reserves the right to hold the consumer liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.

Cash refunds will be processed 7 (seven) to 14 (fourteen) working days from date of refund being accepted and return validated. Refunds shall be made to the banking details from which the order was placed, or to the banking details provided to Exclusivesneakerssa.com on signing up or account creation.
Returns are only applicable to customers within South Africa
No free returns are accepted outside of South Africa, All returns are from outside of South Africa are at the consumers costs. Any exchanges are at the consumers cost

If a customer requests Cash refund and the basket value drops below the Free Transport or Promotion validation price, Then the customer is liable for any charges deemed by Exclusivesneakerssa.com.
If a customer requests store credit and the value of the order drops below the Free Shipping total. We will issue you store credit less the shipping fee that was liable.
Cash refunds that are requested after the 15th of December each year shall only be processed after the 15th of January that succeeding year as the admin accounts of Exclusivesneakerssa.com are closed during this period.

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