SHIPPING POLICY
DELIVERY OF GOODS
Exclusive sneakers currently only delivers in the African region and is based in South Africa via the online platform. We do deliver to selected countries out of South Africa in Africa. Please contact Sales@exclusivesneakerssa.com to enquire about delivery into Africa. Exclusive sneakers shall endeavor to have all orders delivered within 7 working days of the order being placed in South Africa. However, the delivery time may vary depending on external factors beyond Exclusive sneakers control. Exclusive sneakers shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. While Exclusive sneakers endeavors at all times to adhere to previously stated delivery times and schedules of 7 working days, during promotions and special sale events delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 10 to 15 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force major, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Exclusive sneakers shall endeavour to assist customers by offering similar goods or products or store credit or refund in lieu of such shortages. Risk on delivery shall pass to the Consumer upon delivery, unless the Consumer arranges to have the goods picked up or employs the services of his/her own delivery company, in which case risk shall pass to the Consumer upon collection of the goods. No deliveries shall be made to P.O Boxes or LOT No’s or outlying areas which are not accessible by delivery companies. The onus remains with the Consumer to ensure that an accessible physical address is provided. The Consumer has a duty to ensure that the goods are inspected upon delivery, and to notify Exclusive sneakers within 48 hours of any defects, damages or incorrectly supplied goods. Delivery charges shall be detailed with each individual order and may differ based on the size, type and quantity of goods ordered by the Consumer or Retailer. The User or Consumer agrees and accepts that should the he/she change the order, delivery address or specifications after an order has been dispatched, then there shall be delays with the date and time of delivery based on logistical considerations. Any request to change an order that has been placed must be done via email and this will result in a 24-48 hour delay.
8.2 DELIVERY CHARGES
8.2.1 Exclusive sneakers offers free delivery within South Africa for any order over the value of R1600-00. Should the customers order be under R1600, a R99-00 transport charge will be applicable.
If the customer pays for shipping and returns any product, the shipping charge that the customer has paid will not be refunded.
Returns that have qualified for free shipping and returns and item dropping the value under the free shipping threshold will be liable for the standard R99 shipping charges.
8.2.2 Delivery charges to any African country outside of the South African boarder that are calculated on the Exclusive sneakers website are subject to final packing. All prices quoted to any country from South Africa into Africa exclude any customs and duties charges applicable. It excludes any addition customs charges that may be applicable.
